1. Introduction
1.1 This Privacy Policy (the “Policy”) outlines how Pecan Solutions Inc. and its subsidiaries and related companies (“Pecan Solutions,” “we,” “us,” and “our”) collect, use, store, and disclose your personal information. This Policy applies to our products and services, websites, social media pages, activities, and all other operations.
1.2 This Policy addresses personal information as defined under the New Zealand Privacy Act 2020. We adhere to that Act and also comply with applicable privacy laws in Australia, the European Economic Area, the United Kingdom, Canada, and relevant U.S. states.
1.3 By using our websites, products, and services, or by otherwise engaging with us in the ways described in this Policy, you agree to this Policy. It should be read alongside our Terms of Use and Cookie & Consent Policy.
2. How We Collect Your Personal Information
2.1 Overview We collect personal information in several ways:
- Directly from you
- Automatically through your interactions with our digital services
- From trusted third-party sources
2.2 Direct Collection We collect personal information directly when you contact us, request information, create or use an account, purchase or use our products or services, submit forms, schedule a demo, apply for a role, participate in events, or otherwise interact with us.
This information may include:
- Name, job title, and contact details
- Social media links
- Email account credentials (if applicable)
- Employment and education history
- Associated company details
- Call recordings (audio/visual)
2.3 Automatic Collection We collect information automatically through:
- Website visits
- Email interactions
- Use of tracking technologies such as cookies, beacons, scripts, redirects, and iframes
Collected data may include:
- IP address
- Browser and device information
- Usage patterns
- Country of access
2.4 From Third Parties We may receive additional personal information from trusted third parties and business partners. This may include identity and contact details, employment history, social media links, and company affiliation.
2.5 Payment Information Payments made by credit or debit card are processed through PCI-compliant providers. We do not store your full card details; we retain only the last four digits and expiry date for identification purposes.
3. How We Use Your Personal Information
3.1 Your information is used to support and enhance our services, and for other business-related purposes.
3.2 Specific purposes include:
- Providing products and services
- Account setup and management
- Technical support
- Invoicing and billing
- Analytics, trend identification, and product development
- Enhancing services and websites
- Responding to inquiries, demo requests, or feedback
- Promoting Pecan Solutions’ services, where consent is required or has been obtained
- Enforcing legal rights
- Meeting regulatory obligations
3.3 We may use aggregated, anonymized data for statistical and research purposes. This data does not identify individuals.
4. Disclosure of Personal Information
4.1 We may share your information with:
- Third-party service providers, such as hosting, payment, and data storage providers
- Business partners for service enhancement
- Legal authorities where required by law
4.2 All disclosures are made in accordance with applicable privacy laws.
5. Location of Processing and International Transfers
5.1 Your information may be stored or processed in countries outside your own, where privacy protections may differ.
5.2 We ensure that international transfers meet legal requirements by:
- Ensuring comparable privacy safeguards
- Entering into appropriate contractual agreements
- Obtaining explicit consent where necessary
6. Security of Your Personal Information
6.1 We maintain reasonable and appropriate security measures to protect your data from loss, unauthorized access, misuse, alteration, or disclosure.
6.2 If your business uses an account with us, your designated administrators are responsible for maintaining secure login details and ensuring proper use of the account.
7. Your Rights
7.1 Depending on your location, you may have rights to:
- Access and correct your data
- Restrict or object to processing
- Request data portability
- Request deletion (“right to be forgotten”)
- Withdraw consent at any time
7.2 To exercise your rights, please contact us using the details in Section 12.
8. Communications
8.1 If you do not wish to receive promotional emails, please update your preferences in your customer account or contact our customer success team. We follow a strict opt-in policy for email communications.
9. Accuracy of Information
9.1 We take reasonable steps to ensure your personal data is accurate, complete, and up to date.
10. Data Retention
10.1 We retain personal data only as long as necessary to fulfill the purposes for which it was collected, or as otherwise required by law.
11. Policy Updates
11.1 We may revise this Policy periodically. Updates will be posted on our website.
- Material updates take effect 14 days after notification
- Other changes take effect upon posting
- Continued use of our services indicates acceptance of updates
12. Contact & Complaints
12.1 If you have questions, complaints, or wish to exercise your rights, contact our Privacy Officer via our Contact Page or through the provided opt-out forms. We aim to address inquiries promptly and in accordance with applicable legal requirements.
13. Regulatory Contacts
13.1 If you are unsatisfied with our response, you may contact your relevant privacy authority, including:
- New Zealand: Office of the Privacy Commissioner
- EU: EDPS Complaints
- UK: UK Government – Data Protection
- Australia: OAIC
- USA: State Consumer Protection Authorities
- Canada: Privacy Commissioner
14. EU GDPR Rights
14.1 If you are in the EU, you may request:
- Access and portability of your data
- Restriction of processing
- Clarification of how we process and secure your data
15. California CPRA Rights
15.1 As a California resident, you may have rights to:
- Know what personal information we collect and how we use it
- Request deletion, subject to applicable exceptions
- Opt out of data sales where applicable
- Non-discrimination for exercising your rights
16. SMS Privacy Policy & Disclaimer
16.1 SMS Privacy Policy: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
16.2 SMS Disclaimer: By providing a telephone number and submitting a form, you consent to being contacted by SMS text message. Message frequency may vary. Message and data rates may apply. Reply STOP to opt out of further messaging. Reply HELP for more information. Please refer to this Privacy Policy for additional details.
17. Contact Information
- Email: info@pecanpos.com
- Phone: (718) 333-0999