Privacy Policy

Updated: March 2025

1 – Introduction

1.1 – This privacy policy (“Policy”) outlines how Pecan Solutions Inc. and its subsidiaries and related companies (“Pecan Solutions”, “we”, “us”, “our”) collect, use, store, and disclose your personal information. This applies to our products and services, websites, social media pages, activities, and all other operations.

1.2 – This Policy addresses personal information as defined under the New Zealand Privacy Act 2020. We adhere to that Act and also comply with applicable privacy laws in Australia, the European Economic Area, the United Kingdom, Canada, and relevant U.S. states.

1.3 – By using our websites, products, and services or engaging with us in the ways described in this Policy, you agree to this Policy. It should be read alongside our Terms of Use and Cookie & Consent Policy.

2 – How We Collect Your Personal Information

2.1 – Overview

We collect personal information in several ways:

  • Directly from you
  • Automatically through your interactions with our digital services
  • From trusted third-party sources

    • Note: No mobile information is shared with third parties for marketing/promotional purposes. SMS opt-in data and consent will not be shared with third parties.

    2.2 – Direct Collection

    We collect personal information directly when you:

  • Directly from you
  • Automatically through your interactions with our digital services
  • From trusted third-party sources

    • This information may include:

  • Name, job title, and contact details
  • Social media links
  • Email account credentials (if applicable)
  • Employment and education history
  • Associated company details
  • Call recordings (audio/visual)

    • 2.3 – Automatic Collection

    We collect information automatically via:

  • Website visits
  • Email interactions
  • Use of tracking technologies such as cookies, beacons, scripts, redirects, and iframes

    • Collected data may include:

  • IP address
  • Browser/device information
  • Usage patterns
  • Country of access

    • Refer to our Cookies and Consent Policy for more information.

    2.4 – From Third Parties

    We may receive additional personal information from trusted third parties and business partners. This may include:

  • Identity and contact details
  • Employment history
  • Social media links
  • Company affiliation

    • 2.5 – Payment Information

    Payments made via credit/debit card are processed through PCI-compliant providers. We do not store your full card details, only the last four digits and expiry date for identification.

    3 – How We Use Your Personal Information

    3.1 – Your information is used to support and enhance our services, and for other business-related purposes.

    3.2 – Specific purposes include:

    a) Contract Fulfillment:

  • Providing products and services
  • Account setup and management
  • Technical support
  • Invoicing and billing

    • b) Contract Fulfillment:

  • Analytics, trend identification, product development
  • Enhancing services and websites

    • c) Communication:

  • Responding to inquiries, demos, or feedback

    • d) Marketing & Advertising:

  • Promotion of Pecan Solutions’ services (with consent)

    • e) Legal and Compliance:

  • Enforcing legal rights
  • Meeting regulatory obligations

    • 3.3 – We may use aggregated, anonymized data for statistical and research purposes. This does not identify individuals.

    4 – Disclosure of Personal Information

    Third-party service providers (hosting, payments, data storage, etc.)

  • We may share your information with:
  • Business partners for service enhancement
  • Legal authorities (as required)

    • All disclosures comply with applicable privacy laws.

  • 4 – 5 – Location of Processing and International Transfers

    Your information may be stored or processed in countries outside your own, where privacy protections may differ.

    We ensure all international transfers meet legal requirements by:

  • Ensuring comparable privacy safeguards
  • Entering into appropriate contractual agreements
  • Obtaining explicit consent where necessary

    • 6 – Security of Your Personal Information

    We maintain strict security measures to protect your data from loss, unauthorized access, or misuse.

    If your business uses an account with us, your designated administrators are responsible for maintaining secure login details and ensuring proper use of the account.

    7 – Your Rights

    Depending on your location, you may have rights to:

    Contact us to exercise your rights (see Section 12).

    8 – Communications

    If you do not wish to receive promotional emails, please update your preferences in your customer account or contact our customer success team. We follow a strict opt-in policy for email communications.

    9 – Accuracy of Information

    We take reasonable steps to ensure your personal data is accurate, complete, and up to date.

    10 – Data Retention

    We retain personal data only as long as necessary to fulfill the purposes it was collected for or as required by law.

    11 – Policy Updates

    We may revise this policy periodically. Updates will be posted on our website.

    12 – Contact & Complaints

    If you have questions, complaints, or wish to exercise your rights, contact our Privacy Officer via our Contact Page or use the provided opt-out forms. We aim to address inquiries promptly and according to legal requirements.

    13 – Regulatory Contacts

    If you are unsatisfied with our response, you can contact your relevant privacy authority:

    14 – EU GDPR Rights

    If you are in the EU, you may request:

    15 – California CPRA Rights

    As a California resident, you have rights to:

  • By email: info@pecanpos.com